Privacy Policy

www.privateGPcare.com

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This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We confirm when processing data on your behalf that we will comply with the relevant provisions of the UK’s Data Protection Legislation and the ethical principles of maintaining patient’s confidentiality in the Good Medical Practice code of the General Medical Council of the UK. You will also ensure that any disclosure of personal data to us complies with these regulations.2. Personal data is principally collected and processed when supplied by you during our engagement with you. The personal information we collect from you will vary depending on services engaged. The personal information we collect might include your name, address, telephone number, email address, your NHS number, your medical insurance company details, bank account details, your IP address, which pages you may have visited on our website and when you accessed them. In general terms, and depending on which services you engage as part of providing our agreed services we may use your information to:• contact you by WhatsApp, text, email or telephone.• understand your needs and how they may be met• maintain our records in accordance with applicable legal and regulatory obligations• process financial transactions.•To provide you with medical treatment or fulfil your needs in your consultation and on follow up, we may have to collect personal information about you from other establishments. These may include:a) Medical records from your GPb) Medical records from your clinician (including their medical secretaries) c) Medical records from your dentistd) Medical records from the NHS or any private healthcare organisationMedical records include information about your diagnosis, clinic and hospital visits and medicines administered.We would like to keep you informed with important updates, our related services, our opinions and essential reading. We’ll also make sure you get advance notice of our events, and we will only do this when you have given your explicit consent.The confidentiality of your medical information is important to us. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. Our website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) about visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website. You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. When your register your personal information on our website, such as name, address, email, telephone number or other relevant information , we will not disclose these Identifiable Information to third parties. We would only do so with your permission and only disclose information necessary to fulfil your requests, to protect ourselves from liability, to comply with the terms and conditions of our internet host provider.We do not have control over the policies or practices of third parties that may be connected to our websites through a link, we are not responsible for the privacy practices or contents of those sites, we refer you to the privacy policies of these third parties before supplying your information to them.3. Obligation on you when passing on personal data: If any of the details submitted for processing change, it is your responsibility to inform us so that we can update our records as soon as practically possible.4. Your Rights: Access to your information: You have the right to request a copy of your personal information we hold.Correcting your information: We want to make sure that your personal information is accurate, complete and up-to-date and you can ask us to correct any personal information about you that you believe does not meet these standards.Deletion of your information: You have the right to ask us to delete personal information about you if:• you consider that we no longer require the information for the purposes for which it was obtained• you have validly objected to our use of your personal information• our use of your personal information is contrary to law or our other legal obligations• you have withdrawn your consentRestricting how we may use your information: In some cases you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information, but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. You have the right at any time to require us to stop using your personal information for direct marketing purposes.Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time, and we will stop using your personal information for the purpose(s) for which consent was given.If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Requests must be made in writing via the Data Protection Manager, PrivateGPCare.com, Allen House Lodge, Chertsey Street, Guildford GU1 4HL.5. Disclosure of your information: We may share your personal data within the Firm for the purposes of performing the services contracted and, where consented, business updates and marketing activities. We will not sell or rent your information to third parties.We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, for example to process a referral letter. However, when we use third party service providers, we disclose only the information that is necessary to deliver the service. Contractually information is kept secure and used only for the purposes of delivering the required service.We will not release your information to other third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order.As detailed in the previous sections, it is often necessary to seek information from other healthcare organisations. We may also collect information about you from third parties when:a) You are referred to us for the provision of services including healthcare servicesb) We liaise with your current or former employer, health professional or other treatment or benefit providerc) We liaise with your familyd) We liaise with your insurance policy providere) We deal with experts (including medical experts) and other service providers about services you have received or are receiving from usf) We deal with NHS health service bodies about services you have received or are receiving from usg) We liaise with credit reference agenciesh) We liaise with debt collection agenciesi) We liaise with Government agencies, including the Ministry of Defence, the Home Office and HMRCHow will we communicate with you? To communicate with you, we are likely to do this by telephone, text message, email, and / or post. If we contact you using the telephone number(s) which you have provided (landline and/or mobile), and you are not available which results in the call being directed to a voicemail and/or answering service, we may leave a voice message on your voicemail and/or answering service as appropriate. If we have your mobile / WhatsApp number or your email address we may use this method of communication to contact you regarding patient surveys which are for the purpose of improving our service or monitoring outcomes and are not a form of marketing.We do not rely on your consent to process your personal data in order to correspond with you about your treatment as processing your personal data for those purposes is justified on the basis that it is necessary to provide you with healthcare services.Disclosures to third parties: We may disclose your information to the third parties listed below for the purposes described in this Privacy Notice. This might include:a) A doctor, nurse, carer or any other healthcare professional involved in your treatmentb) Other members of support staff involved in the delivery of your care, like receptionists and portersc) Anyone that you ask us to communicate with or provide as an emergency contact, for example your next of kin or carerd) NHS organisations, including NHS Resolution, NHS England, Department of Healthe) Other private sector healthcare providersf) Your GPg) Your dentisth) Your clinician (including their medical secretaries)i) Third parties who assist in the administration of your healthcare, such as insurance companiesk) National and other professional research/audit programmes and registries l) Government bodies, including the Ministry of Defence, the Home Office and HMRCm) Our regulators, like the Care Quality Commission, GMC, IDF.n) The police and other third parties where reasonably necessary for the prevention or detection of crimeo) Our insurersp) Debt collection agenciesq) Credit referencing agenciesr) Our third party services providers such as IT suppliers, actuaries, auditors, lawyers, document management providers and tax adviserss) Selected third parties in connection with any sale, transfer or disposal of our businesst) Public Health England where required to do so by law (eg Covid test results)We may communicate with these third parties in a variety of ways including, but not limited to, email, post, fax and telephone.We may send you surveys, these are largely be sent post-treatment by email or SMS. This is not a form of marketing, and the surveys do not try to sell you any further products or services; it is solely to gather information relating to your experience of our service, for the purposes of improving the quality and safety of the services we offer to future patients. It is necessary for us to process your personal data to contact you with these surveys, based on our appropriate business needs and to improve the quality of the healthcare services we offer. Participation in the surveys is entirely voluntary. You may decide not to complete the surveys, and you will have the option to unsubscribe from receiving further survey invitations. You may also be given the opportunity to proactively opt into receiving a call back to further discuss your survey responses. These are all matters entirely for you.We are also required by law to conduct audits of health records, including medical information, for quality assurance purposes. Your personal and medical information will be treated in accordance with guidance issued by the Care Quality Commission (England), Health Inspectorate Wales and Healthcare Improvement Scotland6. Security of data: We take the security of your data seriously. Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through your or third-party systems, and you do so at your own risk. 7. Retention of records: We will retain your personal data for as long as necessary to achieve the purposes set out in this Privacy. We have a legal responsibility to retain documents and records relevant to your medical history. Records for children must be retained until they reach the age of up to 26.We will hold your records for the legal or regulatory minimum periods required. We also reserve the right to retain data for longer than this due to the possibility that it may be required to be provided to a regulator outside of these minimum periods.Records held for the purpose of business updates are held until such time that notice of consent is revoked.

8/3/2025

Dr M Muhsen